Listening 102*
I talked about listening back on the 12-12-10, but I really didn’t give you any tools to try as you strive to become a better listener.
Well, here’s one you can consider beginning tomorrow: after the person to whom you are speaking is finished, pause and breathe. Initially, the gap between when he finishes and you respond will seem like an eternity; in actuality, it will amount to only a fraction of a second.
Too many times we aren’t really listening; we’re just waiting (impatiently) for our chance to talk. What’s the rush? Are you really worried that you won’t get your turn (to talk)?
All it takes to become a better listener is patience, practice and the commitment to improve – not that complicated.
So beginning tomorrow, give it a try — with family, friends, co-workers, prospects, clients: breathe before you respond. In many cases the person you’re speaking with with follow your example and begin listening to you with more respect and attention.
Thought for the Week #1 (from Oren Arnold) and #2 and #3 (compliments of Charles Dickens)
| ”To your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect. Remember: drama drains, uncompromising integrity counts, value loyalty (give it, respect it, reward it), your health is your wealth, life is short, over communicate, turn away bad business, believe in yourself, turn fear into focus, and always remember to pay it forward.
Thanks for being here (and supporting me throughout 2010); have a wonderful Holiday and a very Merry Christmas!!!!! |
“”Great selling is a process artfully done.”
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Grow sales via better prospect management: www.veritastraining.com
*adapted from the writings of Richard Carlson, Ph.D.
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