Have a super week, make a difference, and pay it forward; thanks for being here and remember: you are not what you think you are; what you think, you are.
Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
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Just some quick thoughts on doing a better job of writing and managing your emails:
1) Do your best to say all that you have to say in the “subject line’; think of your emails as a message inside a box and your subject line is the box label. Get into the habit of putting more thought and effort into the ‘subject line.’
2) Try not to mix information, discussions, or instructions in the same email.
3) Practice using acronyms in the subject line: EOM – end of message; FYI – simply for their information, no action required; TODO - you’re telling someone (again, at the end of the subject line to take action)
4) Know when to end an email trail and pick up the phone (or get out of your chair) and talk to someone.
5) Never say anything negative or derogatory about anyone in an email.
6) Write your instructions in an outline format - use numbers and bullets; too much copy and verbosity will insure that your email does not get the attention it probably deserves.
7) Respond - even if it is only a subject-only email; “Got your directives; appreciate it; will be in touch.” EOM
8) Avoid ‘reply to all’ unless ‘all’ really need to know; this is merely the CYA factor and should be avoided at all costs.
And last, but certainly not least: give serious consideration to the real message they’ll get, before you send the message you think you are sending. Your recipient can’t see you to pick up your non-verbal communication; he cannot hear the tone of your voice so that’s not a piece of the communication pie that is available to you; so pick your words carefully; no yelling (capital letters); no slang; no smiley faces; no profanity; think, think, think.
Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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Have a super week, make a difference, and pay it forward. Thanks for being here and remember: there is no right way to do the wrong thing.
Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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Never:
1) Use the phrase ”I’ve been meaning to apologize”…………………apologies should be made on the spot; as I recently Tweeted: if the true sales pro messes up, he or she ‘fesses up.
2) Try to Call in favors……………………………….playing the guilt game is not good business. Generosity should always be a one-way street. The true sales pro always gives with no expectation of receiving anything in return.
3) Set a specific time to conduct a review of your internal support person(s)………………..the best feedback isn’t scheduled; the best feedback should be spontaneous and again ‘on the spot’ (as praise, encouragement, or suggestions as to how to improve); as a true sales pro, you have to sell internally as well as externally, and you should always be helping to coach, develop, and mentor.
Have a super weekend, make a difference, and pay it forward. Thanks for being here. “See” you Monday.
Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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Attitude is the basic foundation of sales success.
In the world of sales, a generous person who believes in himself or herself, who understands that sales is a learned response (the more knowledge and information you can obtain pertaining to sales, the greater your income will be), and who is willing to give with no expectation of receiving anything in return, should thrive.
It’s my premise, that in today’s competitive sales environment (was there ever a time when sales was not competitive?), there are only a few differences between a true sales ‘pro’ and a sales ‘wannabe’:
1) they both face the same challenges, they both make the same mistakes, but the sales ‘pros’ learn from their mistakes, the ‘wannabees’ don’t.
2) the sales ‘pros’ understand that you can’t do the same thing every day and expect a different result (thank you Mr. Einstein); the sales ‘wannabees’ just don’t get it
3) the sales ‘pro’ understands that before he or she leaves the office, tomorrow’s activities are written down and scheduled in advance; sales ‘wannabees’ sell the way that Columbus explored (I’ll elaborate on this one - the Christopher Columbus School of Sales Prospecting – some day if you’d like) – no direction, no plan, no clue.
4) sales ‘pros’ understand the importance of positive energy and momentum (think attitude); they avoid negative people, finger pointing, excuse making, office drama, and procrastination; sales ‘wannabees’ seek out these areas as a way of avoiding responsibility
5) but most importantly, sales ‘pros’ have good habits. If you can change your attitude, adjust your perceptions, alter your actions, and develop good habits, it will change your sales life.
How do you develop a good habit? I think it was Aristotle who said: “You are what your repeatedly do.” Habits are learned through practice and repetition (it takes 28 days to develop a good one, less than 5 for a bad one) and once a skill and a habit lock into your subconscious, they become a permanent parts of your behavior. Once it becomes a habit, it becomes automatic (and easy to do).
So here’s your homework: make a list of ways you’d like to improve your sales skills and begin the process of making them a habit (remember – 28 days).
Every one’s will be different, but here a a few examples:
*be aware of the tone of your voice and change it as necessary; speak more softly, more calmly, and just be more pleasant (all the time).
*be aware of the importance of remembering other people’s names; there is no better way to make a good second impression
*learn something new every day
*be aware of your posture; stand up straight; head high; always make eye contact; and smile, smile, smile, smile, smile.
Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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The story of the butterfly A man found a cocoon of a butterfly. One day a small opening appeared. He sat and watched the butterfly for several hours as it struggled to squeeze its body through the tiny hole. Then it stopped, as if it couldn’t go further.So the man decided to help the butterfly. He took a pair of scissors and snipped off the remaining bits of cocoon. The butterfly emerged easily but it had a swollen body and shriveled wings.The man continued to watch it, expecting that any minute the wings would enlarge and expand enough to support the body, Neither happened! In fact the butterfly spent the rest of its life crawling around. It was never able to fly.What the man in his kindness and haste did not understand: The restricting cocoon and the struggle required by the butterfly to get through the opening was a way of forcing the fluid from the body into the wings so that it would be ready for flight once that was achieved. Sometimes struggles are exactly
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Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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Try something today; not tomorrow or next week – today.
Instead of multi-tasking, try doing one thing at a time (to completion).
Ideally, this one thing would be an A1 from your ‘to do’ list (which I’m sure all of you have handy). In the form of a reminder, an A1 task is something that if you don’t do it, could have serious negative short term or long term career implications.
Computer off (no checking emails), cell phone off, desk clean (this might be going a little over the edge for some of you), all distractions eliminated.
I think you will find that your productivity goes way up and your stress level may go way down.
One more thing, try some of the ideas below and see if they don’t help you increase your productivity and reduce your stress and help you sell more.
Craig McConnell, President, PrintGrowPro/SalesGrowPro
“Great selling is a process artfully done.”
Follow me on Twitter - http://twitter.com/printgrowpro
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