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Thoughts For The Week

Posted on November 25, 2013 under Thoughts for the Week.

 

There are two days in every week about which we should not worry, two days which should be kept from fear and apprehension.

One of these days is yesterday with its mistakes and care, its faults and blunders, its aches and pains. Yesterday  has passed forever beyond our control.  All the money in the world cannot bring back yesterday.  We cannot erase a single word we said. Yesterday  is gone.

The other day we should not worry about is tomorrow  with its possible adversities, its burdens, its large promise and poor performance. Tomorrow is also beyond our immediate control.  Tomorrow’s  sun will rise.  Until it does, we have no stake in tomorrow, for it is yet unborn.

This leaves only one day today.  Anyone can fight the battles of just one day.  It is only when you and I add the burdens of those two awful eternities – yesterday and tomorrow – that we break down.

It is not the experience of TODAY that drives men mad.  It is the remorse or bitterness for something that happened YESTERDAY and the dread of what will happen TOMORROW.”

 

Craig McConnell, President, PrintGrowPro/SalesGrowPro

www.printgrowpro.com

www.yolophotographystudio.com

“Great selling is a process artfully done.”

Follow me on Twitter – http://twitter.com/printgrowpro and http://twitter.com/yolophotography

 

 


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Sales 101: Empathy Drives Sales

Posted on November 21, 2013 under Sales 101.

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Empathy is defined by Wikipedia as: “the capacity to recognize or understand another’s state of mind or emotion. It is often characterized as the ability to “put oneself into another’s shoes” or in some way experience the outlook or emotions of another being within oneself.  Empathy does not necessarily imply compassion, or empathic concern because this capacity can be present in context of compassionate or cruel behavior.”

Empathy Drives Sales

Brian Tracy says that if you’re “telling, you’re not selling.’  Great sales people ask great questions and are able to really find out what is really important to their prospects and clients.  The great thing about an emotional competency like empathy is that it can be developed and enhanced.  It just takes practice and has to become a habit.

The really great sales men and women listen, understand what the customer wants, and either give it to her or send her somewhere else where they think they can get it.  That’s empathy; understanding the customer’s needs.  It’s not rocket science, but not everyone can ‘put themselves in the other guys shoes’ every day.

I ran across an article in the July/August issue of Orion magazine that I felt was worth sharing (at least in part).  It was written by M. Sanjayan a global enviornmental leader and head scientist for The Nature Conservancey.

 

The topic was conservation, but I think you’ll see where his words could be applicable to all we do.  Change is never easy for any of us, but without it, we cannot grow.

“These days the need to be right trumps our ability to listen, to really hear what someone else is saying and acknowledge it as valid.  People who have never been to war talk about the war on nature.  People who demonized red or blue states wonder why their ideas are being demonized.  We have a suicidal streak:  we caricature anyone who disagrees with us, and in the process, we marginalize ourselves.  Is it any wonder that ‘believing in climate change’ has become a matter of cultural identity and not science?”

“Empathy is hard.  You have to be willing not only to state your beliefs, but also to hear and figure out where someone with different beliefs is coming from.  We prefer the comfort of like-mindedness.  But you don’t make friends with your friends.  Instead of embracing collaboration, modern conservation has lurched between conflict and nonconfrontation.  Being empathetic does not mean compromising, nor does it mean hiding your true colors.  But it does mean putting yourself in another’s shoes and feeling their pain and using that as a launching point for change.”

Have a great rest of the week and always try to remind yourself of the Three T’s:  ’Think Then Talk.

Craig McConnell, President, PrintGrowPro/SalesGrowPro

www.printgrowpro.com

www.yolophotographystudio.com

“Great selling is a process artfully done.”

Follow me on Twitter – http://twitter.com/printgrowpro and http://twitter.com/yolophotography


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Thoughts For The Week

Posted on November 18, 2013 under Thoughts for the Week.

 

Have a great week, Pay it forward, smile at everyone you see,  and remember:  “What people say, what people do, and what they say they do are entirely different things.”. 

Craig McConnell, President, PrintGrowPro/SalesGrowPro

www.printgrowpro.com

www.yolophotographystudio.com

 


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Thoughts For The Week

Posted on November 11, 2013 under Thoughts for the Week.

Have a great week, Pay it forward, smile at everyone you see,  and remember:  “A child can tean an adult (at least) 3 things.  1)  to be happy for no reason  2) to always be busy with something and 3)  to know how to demand with all his might that which he desires.” ( Paulo Cuehlo)

 

Craig J. McConnell
“Making Sales People Memorable”
 
Visit my blog @ www.printgrowpro.com
 
 
Follow me onTwitter:  http://twitter.com/printgrowpro
 
Grow sales via better prospect management:  www.veritastraining.com

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Thoughts For The Week

Posted on November 4, 2013 under Thoughts for the Week.

1)  Have a great week 2)  pay it forward, 3)  consider standing up when you work (it may give you more clarity, focus, and energy)  4)  never compare yourself to others and 5)  remember the basics:  respond promptly, be professonal, and deliver a quality product.

Craig McConnell, President, PrintGrowPro/SalesGrowPro

www.printgrowpro.com

www.yolophotographystudio.com


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