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TFTW: Training 101 – “We Are What We Repeatedly Do”

Posted on February 29, 2016 under Thoughts for the Week.

Image result for words with pictures about trainingImage result for words with pictures about trainingImage result for words with pictures about trainingImage result for words with pictures about training

 

“Training your employees can pay big dividends.

Sometimes, it’s easy to underestimate just how much it pays.

Consider an employee who is going to work 2000 hours for you this year. It’s not unusual for an organization to spend only 10 or 20 hours training this person–which means about 1% of their annual workload.

How much training would it take for this person to be 10% better at her job? If you invest 100 hours (!) it’ll pay for itself in just six months. There aren’t many investments an organization can make that double in value in a year.

But let’s take it one step further:

Imagine a customer service rep. Fully costed out, it might cost $5 for this person to service a single customer by phone. An untrained rep doesn’t understand the product, or how to engage, or hasn’t been brought up to speed on your systems. As a result, the value delivered in the call is precisely zero (in fact it’s negative, because you’ve disappointed your customer).

On the other hand, the trained rep easily delivers $30 of brand value to the customer, at a cost, as stated, of $5. So, instead of zero value, there’s a profit to the brand of $25. A comparative ROI of infinity.

And of course, the untrained person doesn’t fall into this trap once. Instead, it happens over and over, many times a day.

The short-sighted organization decides it’s ‘saving money’ by cutting back training. After all, the short-term thinking goes, what’s the point of training people if they’re only going to leave. (I’d point out the converse of this–what’s the danger of not training the people who stay?)

It’s tempting to nod in agreement at these obvious cases (or the similar case of getting, or not getting, a great new job based on how skilled you’ve trained yourself to be–again, a huge cliff and difference in return). What’s not so easy is to take responsibility for our own training.

We’ve long passed the point where society and our organization are taking responsibility for what we know and how we approach problems. We need to own it for ourselves.”*

Image result for words with pictures about trainingImage result for quotes with pictures about fitness motivationalImage result for quotes with pictures about fitness motivationalImage result for quotes with pictures about fitness motivational

 

 

Craig J. McConnell

“Entering Adulthood II”
Continuing to) Make Sales People Memorable

(striving to) Re-imagine Retirement
 

 


314-753-2802
1443 Hagen Avenue
Dunedin, FL 34698

53 Chula
10902 Big Canoe
Jasper, GA 30143
 
*INC. MAGAZINE

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Retirement Reimagined: Sex, Spock, and Climate Change (a TedxVail Talk)

Posted on February 23, 2016 under ADULTHOOD II, Retirement Reimagined.

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Sex, Spock, and Climate Change | Justin Bogardus | TedxVail

What do Spock, sex, and climate change have to do with each other? Naturally intriguing, this humorous talk from the writer/director of the Nature RX viral video asks us, “Does nature have a marketing problem?’
“Well worth watching! Justin’s talk is full of fun and inspiring moments for all of us to enjoy - especially those of us wondering about what’s happening to our planet and what we can do. It’s particularly relatable and poignant for creators, marketers, bloggers, psychologists, activists, and environmentalists, looking to spread their message and connect with audiences.”  

Craig J. McConnell

“Entering Adulthood II”
Continuing to) Make Sales People Memorable

(striving to) Re-imagine Retirement
 

 


314-753-2802
1443 Hagen Avenue
Dunedin, FL 34698

53 Chula
10902 Big Canoe
Jasper, GA 30143
 


Comments (0)
Sales 101: Want to get more responses for your emails? Write like a third-grader……

Posted on February 19, 2016 under Sales 101.

Having trouble getting replies to your emails? ??

Apparently, one of the best ways to get a reply is to write as if you’re 9 years old.

That’s according to the makers of the Boomerang mail plug-in, who found that writing at a third-grade reading level seems to be the right level of complexity for the average message, after mining their user data for information on what kind of writing actually gets replies.

Click on the link below to learn more.

https://lnkd.in/eEGhCcs

Want to get more responses for your emails? Write like a third-grader.
Have a spectacular weekend  -  Enjoy!
Craig J. McConnell

“Entering Adulthood II”
Continuing to) Make Sales People Memorable

(striving to) Re-imagine Retirement
 

 


314-753-2802
1443 Hagen Avenue
Dunedin, FL 34698

53 Chula
10902 Big Canoe
Jasper, GA 30143
 


Comments (0)
Retirement Reminagined: The Health Benefits of A Smile (a short TEDTalk video)

Posted on February 9, 2016 under ADULTHOOD II, Retirement Reimagined, Thoughts for the Week.

Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results. Did you know your smile can be a predictor of how long you’ll live — and that a simple smile has a measurable effect on your overall well-being? Prepare to flex a few facial muscles as you learn more about this evolutionarily contagious behavior.

Why you should listen

Ron Gutman is the founder and CEO of HealthTap — free mobile and online apps for immediate access to relevant, reliable and trusted health answers and tips from a network of over 38,000 U.S.-licensed doctors. He’s responsible for the company’s innovation, vision and product. Before this, he foundes and led an online consumer health company that developed the world’s largest community of independent health writers; it was acquired in early 2009.

As a graduate student at Stanford, Gutman organized and led a multidisciplinary group of faculty and graduate students from the schools of Engineering, Medicine, Business, Psychology and Law to conduct research in personalized health and to design ways to help people live healthier, happier lives. He is an angel investor and advisor to health and technology companies such as Rock Health (the first Interactive Health Incubator) and Harvard Medical School’s SMArt Initiative (“Substitutable Medical Apps, reusable technologies”). He’s the organizer of TEDxSiliconValley.

 

Ron Gutman

Entrepreneur
Craig J. McConnell

“Entering Adulthood II”
Continuing to) Make Sales People Memorable

(striving to) Re-imagine Retirement
 

 


314-753-2802
1443 Hagen Avenue
Dunedin, FL 34698

53 Chula
10902 Big Canoe
Jasper, GA 30143

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Retirment Reimagined – Thoughts For The Week

Posted on February 1, 2016 under ADULTHOOD II, Retirement Reimagined, Thoughts for the Week.

Ode To Joy To Start You Week With A

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http://player.vimeo.com/video/58611141?autoplay=1

He/She who talks the most, loses.

http://www.marcandangel.com/2014/08/13/10-choices-you-wont-regret-in-10-years/

 

 

Craig J. McConnell

“Entering Adulthood II”
Continuing to) Make Sales People Memorable

(striving to) Re-imagine Retirement
 

 


314-753-2802
1443 Hagen Avenue
Dunedin, FL 34698

53 Chula
10902 Big Canoe
Jasper, GA 30143
 

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